Shipping Policy

PROCESSING: 

Orders are only processed Monday-Friday. Please allow 5-7 business days for processing. Orders are not processed or shipped on weekend and holidays

SHIPPING:

Standard 3-5 Business days not including weekends or holidays. 

Priority mail: (1-3) Business days not including weekends or holidays. 

Those estimated dates for when your package should arrive not guaranteed 

Please make sure your name and address is inserted correctly. We do not take responsibility for incorrect information 

When your order has been shipped you will receive your tracking information to track your package. If your package says delivered and you have not received it go to your local post office.

Once I provide a tracking number, and packages are with the shipping carrier, they are no longer in my care and I am no longer responsible for the package. In the event that anything happens , you should contact the post office. Otherwise let me know then I would also contact the post office and open an investigation. Once again We are not responsible for lost, stolen or damaged packages. You MUST file a claim with your post office. Please contact (shipping provider) for further

assistance. Thank you. 

I Am Not Responsible For Any Allergic Reactions.

ALSO YOU MUST PAY FOR RETURN POSTAGE IF YOUR PACKAGE COMES BACK TO ME DUE TO ADDRESS ISSUES THAT ARE NOT AT THE FAULT OF ME!

IMPORTANT SHIPPING MESSAGE:

Please be patient with USPS shipping. Expect delays due to USPS experiencing shipping delays due to increase in packages and limited staff due to COVID19. We at IndyDollPalace will NOT be responsible for ANY PACKAGES/ORDERS arriving later than our usual times. We will NOT refund anyone due to any delays. Thank you for your patience. 

ZERO TOLERANCE CHARGEBACK POLICY

Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed"